Before

• Membership was solely determined by letters after members’ names.
• This was challenging because it could not be validated or policed in any way.
• Members had no way to publicly showcase their credentials.
• ICA used hard copy or PDF certificates and the process for providing these was time-consuming and manual.

After

• ICA has issued more than 35k unique digital badges to its members.
• They have seen a large increase in social media presence due to students and members sharing their digital credentials. This raises its profile as a forward-thinking, modern governing body.
• They have seen a reduction in their teams’ workload and support enquiries due to credentials.
• Diplomasafe has directly contributed to a 99% retention rate at the top level of their membership.